First, confirm that your contact information is up to date in the RAVE BrownAlert system. Also, if at any time an individual has unsubscribed from receiving RAVE alerts from Brown, only the individual who unsubscribed themself can renew their own subscription.
Members of the Brown community with current contact information in the RAVE BrownAlert system, would have received emergency alerts on Dec. 13, as well as parents and families who were added to the RAVE alert system by their student. Parents who opted in temporarily for a specific event—such as Commencement, Parent & Family Weekend, or PCUG—would not have received alerts, as those opt-ins automatically expire after the event concludes.
We recognize that there may be limitations due to international service providers or country-specific restrictions, and families with questions are encouraged to review the guidance below and reach out to family@brown.edu for assistance as needed:
International Phone Numbers and Limitations: Parents and families located outside the United States may encounter limitations based on their home country’s regulations and/or their international service provider. While some international numbers are able to opt in successfully, others may not receive alerts due to country-specific restrictions on texting or calling.
For example, some countries limit or regulate international SMS messaging. In certain cases, messages may need to meet specific requirements (such as language restrictions), or international texting to and from the U.S. may be blocked entirely by the service provider. These limitations are outside of Brown’s control.
Recommendations for International Students & Families: For international students—including PCUG students—we recommend that students use a U.S. phone number while on campus. This may be a U.S.-issued phone or an unlocked phone with a U.S. SIM card.
If there are no restrictions on possessing a foreign phone in the family’s home country, one option is for the student to:
- Obtain an inexpensive U.S. phone,
- Opt that number into the RAVE system, and
- Share the phone with their parent or family member for emergency notifications.
How to Opt In with an International Number: When opting in with an international phone number, parents should enter:
- A plus sign (+),
- Followed by the country code,
- Any required regional or area codes,
- And the full phone number
- Do not include spaces, dashes, or punctuation (other than the plus sign).
Example (United Kingdom):
If the country code is 44, the regional code is 1, the exchange is 173, and the individual number is 123555, the correct format would be: +440173123555.
If families experience difficulty opting in or have questions about their specific situation, they are encouraged to contact family@brown.edu for assistance.